KATE MCLAUGHLIN

Mclaughlink10@gmail.com | 267-265-4424 | NJ

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PROFESSIONAL SUMMARY

Accomplished Senior UX Researcher with over 11 years of experience translating complex qualitative and quantitative datasets into strategic product decisions.
Proven track record of optimizing high-impact enterprise workflows, scaling e-commerce platforms, and driving innovation across healthcare and emerging technology sectors.
Skilled in embedding UXR processes into product roadmaps, aligning executive strategy with user needs, and mentoring research teams.

Discovery & Research Operating Model: Spearheaded end-to-end qualitative and quantitative research frameworks across a major healthcare e-commerce platform, embedding Jobs-to-Be-Done (JTBD) discovery, contextual inquiry, and continuous validation into multi-quarter product roadmaps.
Service Blueprinting & Ecosystem Mapping: Facilitated cross-functional workshops to map complex current- and future-state service blueprints, surfacing operational bottlenecks, system handoffs, and user friction points across enterprise clinical and business workflows.
Product & Platform Strategy: Collaborated with Product, Engineering, and Data & Analytics to translate ambiguous operational challenges into validated platform opportunities, supporting strategic build/buy/partner and pilot investment decisions.
Pilot Design & KPI Value Realization: Established baseline experience and operational metrics, defining KPI measurement frameworks and leading/lagging indicators to evaluate pilot adoption, utilization, and executive outcome readouts.
Emerging Tech & AI Readiness: Assessed desirability, feasibility, and adoption readiness for automated and AI-enabled workflow capabilities, ensuring new platform features solved high-priority user problems with measurable ROI.
Jun 2023 - Feb 2024 | Lead User Researcher (Contract) |Cardinal Health - Remote

Directly contributed to the user experience of the 6th largest e-commerce platform globally through research and analysis.
Led user research studies from conception through evangelizing.
Prioritized UX strategy to help a small research team manage large workload.
Educated product owners on UXR process and successfully embedded user research in multiple product roadmaps.
Mentored and coached junior and senior researchers to develop their skills and become leaders in their craft.

Led successful outreach efforts to socialize research work and build strong relationships with key clients, as a result, grew the client base from one to thirteen under my leadership.
Executed a complex longitudinal study targeting a speculative user group, providing valuable insights that informed development of two new product offerings.
Developed deep understanding of user needs and preferences through rigorous persona development and user research.
Conducted creative research in emerging technology space and explored innovative solutions for rapidly evolving industries.

Collected user attributes through careful technical research to contribute to AI/ML models that led to increased profits for the company.
Collaborated with leadership to improve AI/ML models and gained a deep understanding of business drivers behind product goals.

Conducted healthcare user research, followed the Double Diamond Design process, presented insights to stakeholders/executives/ chiefs of staff at several hospitals.

Lead UX researcher for BAYADA's IT division, informing design decisions and reporting findings for enterprise-wide tools/resources.

2011-2015 | Bachelor of Science: Communications Cum Laude | Chestnut Hill College | Philadelphia, PA

2022 | Certificate: Mastering Design Thinking | Massachusetts Institute of Technology | Remote

2016 | Certificate: Human Relations | Dale Carnegie Center of Excellence | Philadelphia, PA