KATE MCLAUGHLIN

Mclaughlink10@gmail.com | 267-265-4424 | NJ

PROFESSIONAL SUMMARY

  • Over 9 years of user research experience with a passion for emerging technology and healthcare. 

  • Talented at taking large qualitative datasets and translating them into actionable insights to inform product and design. 

  • Currently seeking new opportunities to drive innovation and deliver exceptional user experiences in the healthcare space. 

WORK HISTORY

Jun 2023 - Current | Lead User Researcher (Contract) | Cardinal Health - Remote

  • Directly contributed to the user experience of the 6th largest e-commerce platform globally through research and analysis.  

  • Led user research studies from conception through evangelizing. 

  • Prioritized UX strategy to help a small research team manage large workload. 

  • Educated product owners on UXR process and successfully embedded user research in multiple product roadmaps.

  • Mentored and coached junior and senior researchers to develop their skills and become leaders in their craft.

Oct 2020 - Current | Sr. Design Researcher | IBM Quantum - Remote

  • Led successful outreach efforts to socialize research work and build strong relationships with key clients, as a result, grew the client base from one to thirteen under my leadership.

  • Executed a complex longitudinal study targeting a speculative user group, providing valuable insights that informed development of two new product offerings. 

  • Developed deep understanding of user needs and preferences through rigorous persona development and user research.

  • Conducted creative research in emerging technology space and explored innovative solutions for rapidly evolving industries.

Feb 2020 - Oct 2020 | ML & AI Research Analyst | JP Morgan Chase ML & AI - Remote

  • Collected user attributes through careful technical research to contribute to AI/ML models that led to increased profits for the company. 

  • Collaborated with leadership to improve AI/ML models and gained a deep understanding of business drivers behind product goals.

Dec 2018 - Feb 2020 | Sr. User Experience Researcher | Jefferson Health - Philadelphia, PA

  • Conducted healthcare user research, followed the Double Diamond Design process, presented insights to stakeholders/executives/ chiefs of staff at several hospitals. 

Apr 2014 - Dec 2018 | Sr. User Experience Researcher | BAYADA Home Health Care - Philadelphia, PA

  • Lead UX researcher for BAYADA's IT division, informing design decisions and reporting findings for enterprise-wide tools/resources.

EDUCATION & CERTIFICATES

2011-2015 | Bachelor of Science: Communications Cum Laude | Chestnut Hill College | Philadelphia, PA

2022 | Certificate: Mastering Design Thinking | Massachusetts Institute of Technology | Remote

2016 | Certificate: Human Relations | Dale Carnegie Center of Excellence | Philadelphia, PA