Kate McLaughlin - Senior UX Research & Discovery Lead
11+ years of driving product strategy, service design, and operational efficiency across healthcare, enterprise software, and emerging technology.
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Why do I love UX Research?
As a UX Research Lead, my work is driven by a passion for untangling complex systems and translating human behavior into strategic business impact. Whether conducting contextual field research, mapping backstage service blueprints, or synthesizing dense qualitative data into executive frameworks, I thrive on bridging the gap between frontline user needs and high-level product strategy.
Amazing opportunities have allowed me to produce work I am proud of.
Who I’ve worked for.
Learning Journey
Mastering Design Thinking is for teams and individuals who want to learn a proven, systematic approach to new product development. The process puts unmet customer needs at the center of the problem, and every step brings you closer to solving the problem.
Join us with your teams and peers to accelerate the learning by collaborating on business applications. This will allow for a diversity of perspectives and help you build an action plan for your organization.
Begin your Design Thinking Learning Journey:
Learn the concepts that drive design thinking
Submit your project ideas around user innovations
Identify customer needs and user groups
Translate needs into product specifications
Create a prototype
Build out the product architecture
Analyze the economics of the innovation
Choose the right development process
Present your final ideas, get real-time feedback