Kate McLaughlin - Senior UX Research & Discovery Lead
11+ years of driving product strategy, service design, and operational efficiency across healthcare, enterprise software, and emerging technology.
Case Studies
Redesigning for Insight: How JTBD Research Stopped a Wasteful Feature Redesign
From 10 Forms to 1: Streamlining Enterprise Onboarding via Expert Heuristic Evaluation
Visualizing the Unseen: Scaling Enterprise Vendor Integrations Through Hybrid Service Blueprinting
Why do I love UX Research?
I love learning about people and their behaviors and then advocating on their behalf.
I love untangling knots to bring transparency to processes and helping stakeholders understand how the knots impact the user.
I love sorting through large qualitative notes and turning them into easy to consume findings and insights.
I love walking into a user’s environment and seeing their experience come to life.
I love poring over pages and pages of secondary research to underscore primary research findings.
I love learning, listening, digging, planning, reading, workshoping, and people!
Amazing opportunities have allowed me to produce work I am proud of.
Who I’ve worked for.
Learning Journey
Mastering Design Thinking is for teams and individuals who want to learn a proven, systematic approach to new product development. The process puts unmet customer needs at the center of the problem, and every step brings you closer to solving the problem.
Join us with your teams and peers to accelerate the learning by collaborating on business applications. This will allow for a diversity of perspectives and help you build an action plan for your organization.
Begin your Design Thinking Learning Journey:
Learn the concepts that drive design thinking
Submit your project ideas around user innovations
Identify customer needs and user groups
Translate needs into product specifications
Create a prototype
Build out the product architecture
Analyze the economics of the innovation
Choose the right development process
Present your final ideas, get real-time feedback